Terms and conditions

RATES

Rates quoted are per room, per night based upon the room and occupancy selected (unless otherwise specified), subject to availability. Normal supplements apply for upgraded accommodation, additional guests, and product add-ons. Rates are applicable for new bookings only. All prices shown are applicable at the time of booking, are not valid in conjunction with any other offer, and are subject to change without prior notice. The full price for each reservation, with the addition of all extras incurred during your stay, is to be settled in full before departure. VAT is included at the current prevailing rate where applicable. City Tax is not included and will be collected at the time of check-in. City Tax applies per person, per night, in accordance with local regulations.

YOUR BOOKING

When you make a reservation at Aethos Hotels, the contract for your stay is with Aethos AG, Ober Altstadt 6, 6300 Zug, Switzerland.

GUARANTEED RESERVATIONS

When you make a booking with us, your reservation is guaranteed. By this, we mean that we will provide the agreed standard of accommodation that you have booked from any of the suitable rooms available at the time you check in. Of course, you may change or cancel your reservation in accordance with these terms and conditions. In the unlikely event that we have to change or cancel your reservation, we reserve the right to do so (including, without limitation, offering the relocation of your booking to another hotel with similar standards). If this does arise you can:

1. accept the changed arrangements as notified;
2. make an alternative arrangement with us; or
3. cancel your reservation and receive a full refund of any monies paid.

RECEPTION HOURS

Reception is available 24 hours daily.

ONLINE CHECK-IN

It is highly recommended that guests check in online, including name and ID information for persons staying in the room overnight. This will greatly improve the check-in process for the reception team and the guests.

CHECK-IN TIMES

Check-in is 3:00 PM daily. Your room may be available before 3:00 PM; however, this cannot be guaranteed. If required, the hotel will arrange storage of your luggage until your room is ready, and guests will receive access to the facilities.

CHECK-OUT TIMES

Check-out is by 12:00 PM daily.

EARLY CHECK-IN

Subject to availability and fee.

LATE CHECK-OUT

Subject to availability and fee.

HOUSEKEEPING

Housekeeping is provided daily unless otherwise stated in the rate description or unless the guest requests not to have housekeeping service on particular day(s) of their stay. Linens are replaced every three days.

SMOKING POLICY

Smoking is strictly prohibited throughout all public areas and guest rooms. The use of E-Cigarettes throughout our hotels is also prohibited, in both public areas and guest bedrooms. Violations of the smoking policy may result in a deep cleaning charge.

SPECIAL ARRANGEMENTS

Whilst every effort is made to fulfill your requests, unfortunately, we cannot guarantee these, and failure to do so will not constitute a breach of contract.

PERSONAL INFORMATION

Aethos Hotels processes personal information collected from you for the purpose of providing the hotel and accommodation services that we have agreed with you and providing you with information about products and services we offer. We will not sell this information and will only disclose it to other companies within the Aethos Hotels group of companies and any suppliers we engage to process data on our behalf. We monitor business calls for quality control and training purposes.

RESTAURANTS AND BARS TERMS & CONDITIONS

MENUS

The menus are sourced with local producers and growers whenever possible. The menu is subject to change without notice and may be limited based on availability.

ALLERGIES

Prior to ordering, please make the staff aware of any food allergies so the kitchen is aware. While we take precautions, we cannot guarantee that our kitchen is free from cross-contamination of allergens.

RESERVATIONS

While reservations are not required, they are highly recommended due to limited availability during peak service hours.

COMMENTS / COMPLAINTS

In the event that you have any reason to complain or have any comments, inform the hotel in question or write to Customer Services, giving your booking reference and full details of your complaint: Customer Services, Aethos AG, Ober Altstadt 6, 6300 Zug, Switzerland.

EUROS

Prices quoted are in Euros, and payments can only be made in Euros at any Aethos Hotel.

COPYRIGHT

All website content, including images, text, and branding, is the intellectual property of Aethos AG. Unauthorized reproduction, distribution, or use of this content for commercial purposes is strictly prohibited without written consent.

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